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VLS-EXPRESS only takes custody of lost bags once they have been located by your airline/baggage handling agent, arrived in Brussels and cleared customs.

Up until this point we do not have any access to your luggage or knowledge of its whereabouts. When we are notified of the arrival of your luggage at customs, we will collect it from the airport and take it back to our warehouse for processing.

At this point you will be called by VLS-EXPRESS to schedule a delivery date and time.

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